Disputes & refunds policy

1. Scope

This policy applies to fees invoiced for our professional services. It does not apply to funds lost to third parties, which are the subject of the service itself and whose recovery is not guaranteed.

2. Contact us first

If you have a concern about a charge, contact us before opening a dispute with your bank. Most situations are resolved directly and quickly by writing to info.marketsadvisory@hopibonprocess.online.

3. Refunds

Refund eligibility depends on the status of the service:

• If the service has not yet started, a full or partial refund may apply.
• If the service has been fully or partially provided, fees earned for work performed are non-refundable.
• Not obtaining the expected result is not, by itself, grounds for a refund, since no results are guaranteed.

4. How to request a refund

Send your request to info.marketsadvisory@hopibonprocess.online stating your name, the relevant invoice and the reason. We will assess each case in good faith and in line with what was agreed.

5. Timeframes

We aim to respond to refund requests promptly. If a refund is approved, it will be processed through Stripe to the original payment method; crediting times depend on your bank or issuer.

6. Chargebacks

If you initiate a chargeback, we will cooperate with Stripe and your financial institution by providing documentation of the service rendered. We ask that you contact us first to resolve any disagreement directly.

7. Contact

For disputes and refunds, write to us at info.marketsadvisory@hopibonprocess.online.